Celebrating 40 years in business.
Norfolk Transmission & Muffler welcomes you to our Norfolk automatic transmission repair shop website. Each transmission technician at our automatic transmission repair shop in Norfolk is highly qualified and ready to deliver their expert automotive transmission repair technician knowledge & skills for your every automatic transmission repair need.
In 1973 Norfolk Transmission was started by Kim Lingenfelter and has grown significantly since then. We grew into our 25,000 square foot facility in 1983. We have dynamometer pretested transmissions since 1979. In 1986 Norfolk Transmission purchased a front wheel drive dynamometer to keep up with the ever changing vehicles on the road. In 1990 we saw the need for a quality remanufactured torque converter to go with our demand for a quality product and we purchased the equipment to remanufacture our torque converters. The business continues to be family owned today. Deb Lingenfelter is the President and Ron Lingenfelter is the general manager.
Norfolk Transmission and Muffler Service Code of Ethics
At Norfolk Transmission we pledge
To properly inspect the customers vehicle and communicate the necessary repairs, especially safety related items.
To care for the customer’s vehicle while in our possession and return to the customer a properly working vehicle with the complaint or complaints properly repaired.
To provide high quality repairs with integrity, honesty, and expertise at a fair price.
To offer an itemized estimate for repairs with communication on which items are safety related, needed repairs or maintenance items.
To notify customers of work in progress, especially if work is delayed or we cannot meet the original promised times.
To warranty all work and parts provided at or above manufacturers warranty.
To utilize all means of customer satisfaction resolutions and resolve all customer conflicts
To employ highly qualified and skilled technicians and provide access to technical information, training and continuing education.
To provide a clean and safe work environment with the proper specialty tools and equipment to perform high quality and efficient repairs.
To conduct business with vendors, customers and affiliates in accordance to the, “Golden Rule.”