Meet Our Staff
Norfolk Transmission & Muffler understands the importance of finding a well-trained & qualified automotive transmission technician in the Norfolk area. This is why our expert transmission technician staff is professionally trained and certified. Each transmission repair expert on our Norfolk automotive service shop staff strives for excellence in every automotive repair service our shop offers.
Brad has been with Norfolk Transmission since 2010. He is a veteran and served in Afghanistan. Brad started out removing and replacing transmissions and has quickly become a star rebuilder specializing in Dodge units. He is married to Adoria who works at Norfolk GM as a service writer. Brad says he is an amateur drag racer. Graduated from Northeast Community College with an associates degree in Automotive Technology.
Willard delivers and returns transmissions all over the state of Nebraska, also goes into South Dakota and Iowa. He is our resident clown and keeps us on our toes. Married to Lorraine and he has 5 children and several grandchildren. Will loves to fish and hunt.
We usually feature one of our great employees here, but some of you have asked about me. I would rather brag about the other guys, but here goes. I have been married 31 years to Bette. We have 3 great kids. My son Ryan is married to Lisa. They live in Omaha where Ryan works in sales and marketing for Henry-Schein Dental. My daughter Amber owns Creatively Fired Pottery to Paint and is married to Brian King. They have 3 children. My daughter Ashley is the manager at Creatively Fired Pottery to Paint and is married to Preston Frasch. I have worked here since 1978. I worked my way through college at Northeast Community College, and graduated from there in 1981. In 1986, I took over management here when my brother had his accident. I have served on the ATRA (Automatic Transmission Rebuilders Association) International Board of Directors. Currently, I serve on the Midwest Chapter Board of ATRA. My hobbies in my spare time have changed from auto racing, which I did for many years, to woodworking. I enjoy racing now as a spectator. Our family enjoys camping. I also belong to two Bible study groups and enjoy that. My real passion has always been my kids. Now that they have grown up, I am looking forward to furthering my passion with grandchildren. I have 3 granddaughters and 2 grandsons, and I have to say that being a grandpa is one of my greatest thrills. I am involved with Norfolk TeamMates in mentoring students. I was very proud when my mentee, Schuyler, graduated from Norfolk High at mid-term. I now have a junior in high school. My proudest moment in Team-Mates was being named Norfolk TeamMates mentor of the year.
Parts and Service Manager
Robert (Rob) Crawford has been at Norfolk Transmission since 1999. Rob is proud that Norfolk Transmission provides “nothing but quality work” and the repeat business that is generated from satisfied customers certainly affirms Rob’s drive for quality. Rob handles customer service. Personally, Rob has been married to wife, Kristi, since 1985. They have a daughter, Kayla. Rob’s hobbies include singing (he’s a tenor in the Norfolk Men’s Chorus), softball, fishing, Husker football (all sports, really), and making Husker collages. Rob likes to have fun in all that he does, he is easy to get along with, and he loves being actively involved with his family. Rob was born in Buffalo, Wyoming, and moved to Plainview, Nebraska, when he was six months old. Rob grew up in Plainview, and, after graduating from high school, moved to Norfolk, Nebraska, to attend college at Northeast Community College. Rob has lived in Norfolk ever since. Rob is a dedicated Norfolk Transmission employee, and he is here to serve you.
Parts and Inventory Control
Kristi is our spark plug for the front office. She keeps the front waiting area decorated through out the year for the different holidays and seasons. Her main job description though is to take care of parts and inventory and try to keep the guys happy with having what they need when they need it. Kristi has been married to Rob since 1985, and they have a daughter Kayla. Kayla provided a grand puppy, a purebred Boxer named Haylee Mae. Kristi and Rob mow yards in the summer to keep them very busy. They also like dancing and walking. She also likes crafts, baking and of course family. She graduated from Lexington High School, attended Kearney State College for Early Childhood Education, NECC for continuing education and Randall School of Real Estate in Omaha. Her life's passions are teaching, learning, and automobiles. She has worked at Norfolk Transmission since 2005.
The first person or voice you usually will encounter when calling or stopping at Norfolk Transmission will be Harriet. She has been our office manager since 2006. Before that she had been at Vishay/Dales for 28 years. She then attended Northeast Community College and received an associates degree in office management. She has been married to Loren for 39 years and counting. Her hobbies include gardening and handiwork. She also loves football. Harriet loves working here and says "NTM is a great place to work. The People I work with are easy to work with as a team."
Larry began working for Norfolk Transmission on August 8, 2003, and was hired into the position of Sales Manager. With a strong mechanical and sales background, Larry strives to ensure customer satisfaction among current customers and develop new customers as well. Larry also delivers transmissions, picks up cores, and fills in at the shop as needed. What Larry likes most about his job is being around and meeting people. Larry wants everyone to know that customer service is the number one priority for everyone at Norfolk Transmission. Larry encourages everyone to feel free to come to him with any problem or question they may have. If he does not know the answer, he will get the answer. Larry is a native of Tilden, Nebraska. His wife of four years, Loretta, is a native of Howells, Nebraska. After obtaining his Associate of Applied Science Degree in Automotive Technology from Northeast Community College, Larry embarked on his career that ultimately brought him to Norfolk Transmission. Larry and Loretta have no children, but they keep very busy with all their interests and hobbies. Larry plays volleyball and collects NASCAR diecast cars. He used to race stock cars; while he no longer races, he still follows the sport. Norfolk Transmission employs the best in order to give the best to you. We have been doing it right for 42 years and counting. We are never very far away. We are just a telephone call away.
Randy Howser has been employed by Norfolk Transmission for 23 years. He originally ran the dynamometer and was later moved to transmission rebuilding. Randy said, “I try to make sure that things are as close to perfect as they can be so they last well beyond the warranty period. I want the transmissions I work on to be better than factory.” Randy attended Chadron State College in Chadron, Nebraska, for four years and Northeast Community College in Norfolk, Nebraska, for two years, obtaining an Associate of Applied Science Degree in Automotive Technology. He attends multiple seminars annually to keep current on his knowledge of the constantly evolving technology of transmissions. Randy and his wife Celia (nicknamed Ginger) have been living in Norfolk 18 years. Married in 1988, they have three daughters: Tresa, Alysia, and Jennifer. Randy’s leisure activities include hunting, fishing, and camping; interests he pursues with his daughters as well as other children (church youth groups, etc.). He is a member of Pheasants Forever and is a certified instructor teaching children about hunter safety. Norfolk Transmission is proud that Randy has been serving their customers for 23 years. Randy and his wife Ginger are EMT's for Battle Creek Fire and Rescue. Randy and Norfolk Transmission are eager to serve you . . . to meet and exceed your expectations. Please call upon Randy and Norfolk Transmission for your transmission and exhaust needs.
Torque Converter Rebuilder
Rob Hans is employed as torque converter rebuilder at Norfolk Transmission and Muffler. Rob has been with Norfolk Transmission since 1983. Rob is very proud of his service here at Norfolk's torque converter shop and proud of the quality of work he performs for his, "bosses", Norfolk Transmission's customers. His father told him that if he was going to do something, he should do it right...do it to the best of his ability. Rob confesses that he is a perfectionist and prefers not to use short cuts: he wants to produce the best torque converters in Nebraska and the surrounding Midwest states. Norfolk Transmission's torque converter shop encourages this due to its focus on high quality work using leading edge technology. Employees are encouraged to attend professional seminars and become ASE and ATRA certified technicians to stay current with ever changing automotive technology. Personally Rob is married and has 2 children. He says he really appreciates the flexible time his job here at Norfolk Transmission allows for him to participate in their activities together. Rob enjoys family activities such as camping and roller-blading. He also collects and restores small farm toys. His priorities are 1) God, 2) family and 3) his career. Rob wishes to thank everyone for letting him serve you.
Rod has been with Norfolk Transmission and Muffler since 1988. He is ASE and ATRA certified and attends multiple seminars annually to stay abreast of developing automotive technology. Rod graduated with a degree in Automotive Mechanics from the Universal Technical Institute. He came to Norfolk Transmission and Muffler with one year of experience and has continued to learn and rebuilds more of the most difficult transmissions we see. Rod is married and has a son who shares his love of roping. Rod grew up on his parent’s ranch near Chambers. He and his son go to rodeos throughout the summer.