Meet Our Staff
Norfolk Transmission & Muffler understands the importance of finding a well-trained & qualified automotive transmission technician in the Norfolk area. This is why our expert transmission technician staff is professionally trained and certified. Each transmission repair expert on our Norfolk automotive service shop staff strives for excellence in every automotive repair service our shop offers.
We usually feature one of our great employees here, but some of you have asked about me. I would rather brag about the other guys but here goes.. I have been married for 40 years to Bette. We have 3 great kids. My son Ryan is married to Lisa. They live in Omaha where Ryan works in sales and marketing dental equipment. My daughter Amber is married to Brian King. They have 3 children. My daughter Ashley is married to Preston Frasch and they have a son and daughter. My daughters own Uprooted Boutique.
I have worked here since 1978. I worked my way through college at Northeast Community College, and graduated from there in 1981. In 1986, I took over management here when my brother had his accident. I serve on the ATRA (Automatic Transmission Rebuilders Association) International Board of Directors. Currently, I serve on the Midwest Chapter Board of ATRA. My hobbies in my spare time have changed from auto racing, which I did for many years, to woodworking. I enjoy racing now as a spectator. Our family enjoys camping. I also belong to two Bible study groups and enjoy that. My real passion has always been my kids. Now that they have grown up, I am looking forward to furthering my passion with grandchildren. I have 4 granddaughters and 3 grandsons, and I have to say that being a grandpa is one of my greatest thrills.
Torque Converter Rebuilder
Rob has been employed at Norfolk Transmission since 1984. While attending Northeast Community College in 1984, Rob began his career working part time as a R&R technician for NTM. After graduating he soon began rebuilding transmissions and also machining transmission parts. At that time he was attending several night classes at the college to further his knowledge in the areas of welding & machining.
In 1989 Norfolk Transmission purchased TCRS torque converter rebuilding equipment and Rob began his new career at NTM rebuilding torque converters. Rob has attended most of the yearly torque converter rebuilding seminars to further his knowledge in the industry. Rob served on the TCRA (Torque Converter Rebuilder Association) board of directors for two years, 2010-2012. He has written several articles for the TCRA newsletter and has received the Innovation Award twice, 2014 & 2015, for the top innovation in rebuilding torque converters.
Rob is married and has two children and five grandchildren. He enjoys spending weekends at the farm where he grew up south of Wynot, NE. He recently purchased that acreage for his own weekend getaway.
Rod has been with Norfolk Transmission and Muffler since 1988. He is ASE and ATRA certified and attends multiple seminars annually to stay abreast of developing automotive technology. Rod graduated with a degree in Automotive Mechanics from the Universal Technical Institute. He came to Norfolk Transmission and Muffler with one year of experience and has continued to learn and rebuilds more of the most difficult transmissions we see. Rod is married and has a son who shares his love of roping. Rod grew up on his parent’s ranch near Chambers. He and his son go to rodeos throughout the summer.
Diagnostician & Transmission Rebuilder
Randy has been employed by Norfolk Transmission since 1992. He originally ran the dynamometer and later moved to transmission rebuilding. Randy said, “I try to make sure that things are as close to perfect as they can be so they last well beyond the warranty period. I want the transmissions I work on to be better than factory.” Randy attended Chadron State College in Chadron, Nebraska, for four years and Northeast Community College in Norfolk, Nebraska, for two years, obtaining an Associate of Applied Science Degree in Automotive Technology. He attends multiple seminars annually to keep current on his knowledge of the constantly evolving technology of transmissions.
Randy and his wife Ginger are EMTs with the Battle Creek Fire & Rescue and have three married daughters living in Northeast Nebraska along with their four grandchildren. Randy’s leisure activities include hunting, fishing, and camping. He is a member of Pheasants Forever and the National Wild Turkey Federation and volunteers as a youth mentor/instructor for Nebraska Game and Parks as well as being a Range Safety Officer. Randy and Norfolk Transmission are eager to serve you . . . to meet and exceed your expectations. Please call upon Randy and Norfolk Transmission for your transmission and exhaust needs.
Parts and Service Manager
Rob is Parts & Service Manager at Norfolk Transmission & Muffler and has worked here since March of 1999. Rob graduated from Plainview High School and attended Northeast Community College. He has been married to Kristi for 35 years. They have one daughter, Kayla. Kayla and her husband Zeb also live in Norfolk and have two children, Parker and Memphis.
Rob enjoys working outdoors and also enjoys collecting items such as Coca Cola products, Nebraska Husker and Kansas City sports memorabilia. Prior to beginning work with NT&M Rob served as Purchasing Director for Beef America.
Parts and Inventory Control
Kristi is our spark plug for the front office. She keeps the front waiting area decorated throughout the year for the different holidays and seasons. Her main job description though is to take care of parts and inventory and try to keep the guys happy with having what they need when they need it.
Kristi has been married to Rob since 1985, and they have a daughter Kayla who is married to Zeb. Kristi’s greatest joy is her two grandchildren, Parker & Memphis. She also likes crafts, baking, cooking and spending time with family and friends. Kristi graduated from Lexington High School, attended Kearney State College for Early Childhood Education, NECC for continuing education and Randall School of Real Estate in Omaha. Her life's passions are teaching, learning, and automobiles. She has worked at Norfolk Transmission since 2005. Prior to coming to the NT&M team she was an Early Childhood Educator for 25 years.
The first person or voice you usually will encounter when calling or stopping at Norfolk Transmission will be Harriet. She has been our office manager since 2006. She went to Neligh High School and later worked for 28 years at Vishay/Dale Electronics then attended Northeast Community College and received an Associates Degree in Office Management and Ag. Harriet loves working here and says "NTM is a great place to work. The people I work with are easy to work with as a team."
She married Loren in 1973 when he was in the Navy so their first years of marriage saw them living at various locations all around the U.S. She loves to be outside working in the flower beds, mowing the grass, putting puzzles together, working on the kid’s afghans, walking up to five miles a day and enjoying their dog, “Lil Bit.” She is a big Husker football and volleyball and Kansas City Chiefs football fan. She and Loren enjoy traveling and their favorite place to visit is Alaska or just “road-tripping”, especially to visit Harriet’s brother and his wife, a sister-in-law and several nieces and nephews. Harriet was born and raised on the farm and says that is why she enjoys spending time outside. Their family farm has been in the family name for 150 years.
Randy has been at NT&M since 2016 serving on the maintenance team as well as assisting our aluminum recycling customers.
Randy has four children living in the Norfolk and Lincoln areas: Mandy, Kinsey, Kash & Caden and five grandchildren. He enjoys spending time with the family and playing football and outdoor games with them. Randy enjoys collecting and trading antiques and traveling to antique shows and events around the area.
Tony has been in outside sales for NTM since 2018. He works with customers on a daily basis to make sure their needs are met in a timely manner.
Tony and his wife, Sue, have four sons and 13 grandchildren. He and Sue ran Tony’s Steakhouse, just north of Stanton, Nebraska for 37 years. After leaving the restaurant business he sold insurance until coming to work for NTM. Tony enjoys spending time with his family and especially playing golf with his boys. Tony says, “Norfolk Transmission is the easiest place to work for!”
Ron joined NTM early in 2019 after being involved in businesses in the Norfolk area for over 35 years. Ron enjoys getting to travel around the three state region visiting NTM customer’s shops one-on-one on a daily basis helping shops meet their customer’s transmission needs. Ron wants to make sure NTM is your first choice and best option when you need transmission rebuilds, parts or service.
Ron and his wife Ellen were married in 1977 and have four children and four grandchildren. Ron and Ellen spend a lot of their free time enjoying their grandchildren who live in the Lincoln and Washington DC areas, bicycling and traveling. They also are heavily involved with activities at their church and provide leadership to a ministry to International Students who attend area colleges.
Ryan grew up in the Clarkson, Nebraska area attending Clarkson High School and Southeast Community College. He came to NT&M in 2020 with over 25 years of mechanical experience.
Ryan and his wife Megan have children, Alexander, Andrew, Austen, Aiden, Ashten and Addesen. They have one granddaughter, Bryleigh.
Dave joined the Norfolk Transmission team in 2020 with 8 years of previous repair experience. Dave is one of our mechanics and also brings skill in custom exhaust systems, mufflers and tailpipes working with customers to specialize the systems for their vehicle needs. Dave and his wife Debra have a blended family with 5 grown children and 9 grandchildren. They enjoy camping and spending time with family.