Meet Our Team | Norfolk Transmission & Muffler

We usually feature one of our great employees here, but some of you have asked about me. I would rather brag about the other guys but here goes. I have been married for 40 years to Bette. We have 3 great kids. My son Ryan is married to Lisa. They live in Omaha where Ryan works in sales and marketing dental equipment. My daughter Amber is married to Brian King. They have 3 children. My daughter Ashley is married to Preston Frasch and they have a son and daughter. My daughters own Uprooted Boutique.

I have worked here since 1978. I worked my way through college at Northeast Community College, and graduated from there in 1981. In 1986, I took over management here when my brother had his accident. I serve on the ATRA (Automatic Transmission Rebuilders Association) International Board of Directors. Currently, I serve on the Midwest Chapter Board of ATRA. My hobbies in my spare time have changed from auto racing, which I did for many years, to woodworking. I enjoy racing now as a spectator. Our family enjoys camping. I also belong to two Bible study groups and enjoy that. My real passion has always been my kids. Now that they have grown up, I am looking forward to furthering my passion with grandchildren. I have 4 granddaughters and 3 grandsons, and I have to say that being a grandpa is one of my greatest thrills.

As the owner of Norfolk Transmission & Muffler, Deb Lingenfelter takes great pride in the business, its employees, and the customers who have supported the company throughout the years. Her commitment to the success of the business is reflected in the hard work, dedication, and care that go into keeping the company moving forward. Deb understands that a successful business is about more than just providing a service; it is about building lasting relationships, earning customers' trust, and creating a workplace where employees feel valued.

Deb is proud of the team at Norfolk Transmission & Muffler and the important role each employee plays in the company's success. She appreciates the knowledge, experience, and dedication that her employees bring to work every day. Her goal is to continue building on the company's strong reputation while providing dependable service and making sure customers know how much their business is appreciated.

Through her leadership and commitment, Deb has helped make Norfolk Transmission & Muffler more than just an automotive repair business. It is a team built on hard work, experience, and relationships with the community. Her dedication to the company, its employees, and its customers makes her an important part of what makes NTM special.

Ryan joined Norfolk Transmission & Muffler in March 2025, starting as a mechanic in the shop before stepping into the role of General Manager in January 2026. He brought with him more than 30 years of experience, knowledge, and leadership in the automotive and industrial fields. Throughout his career, Ryan has had the opportunity to work with shops, mines, and industrial plants throughout the United States and in other countries, gaining valuable experience and developing a broad understanding of the industry.

In his role at NTM, Ryan oversees the daily operations of the business, helping guide the team, manage operations, and ensure customers receive the quality service they deserve. He takes pride in working alongside the great people at Norfolk Transmission & Muffler and especially enjoys interacting with customers, making sure their concerns are addressed and their needs are met before they leave.

Ryan also enjoys meeting new people, developing connections, and building lasting business relationships. With more than three decades of hands-on experience and leadership, he brings a wealth of knowledge to the team and enjoys sharing that experience to help others succeed.

Outside of work, Ryan enjoys spending time with his wife, Wendy, and their two dogs. He has a passion for cooking and is especially well known for his barbecue skills, earning several championships as a master pitmaster. His love for cooking goes beyond the grill, as he is also the owner of Spice MechaniX, where he creates and produces his own seasonings and sauces. What started as a passion for great food has grown into another exciting business venture. When he isn't cooking or developing new flavors, Ryan enjoys hunting, fishing, and traveling. He loves exploring new places and is always up for traveling just about anywhere and everywhere.

Ryan takes great pride in his family, the team he works alongside at Norfolk Transmission & Muffler, and the accomplishments he has achieved throughout his career. He believes that a successful business is built on good people, strong relationships, hard work, and a commitment to doing things right. His extensive experience, leadership, entrepreneurial spirit, and dedication to both customers and employees make him an important part of the Norfolk Transmission & Muffler family. We are proud to have Ryan leading our team!

We would also like to take a moment to recognize and sincerely thank Ryan for his service in the United States Army. We are grateful for his dedication, sacrifice, and commitment to serving our country. His leadership, work ethic, and willingness to serve others continue to make a positive impact on those around him.

The first person or voice you usually will encounter when calling or stopping at Norfolk Transmission will be Harriet. She has been our office manager since 2006. She went to Neligh High School and later worked for 28 years at Vishay/Dale Electronics then attended Northeast Community College and received an Associates Degree in Office Management and Ag. Harriet loves working here and says "NTM is a great place to work. The people I work with are easy to work with as a team."

She married Loren in 1973 when he was in the Navy so their first years of marriage saw them living at various locations all around the U.S. She loves to be outside working in the flower beds, mowing the grass, putting puzzles together, working on the kid’s afghans, walking up to five miles a day and enjoying their dog, “Lil Bit.” She is a big Husker football and volleyball and Kansas City Chiefs football fan. She and Loren enjoy traveling and their favorite place to visit is Alaska or just “road-tripping”, especially to visit Harriet’s brother and his wife, a sister-in-law and several nieces and nephews. Harriet was born and raised on the farm and says that is why she enjoys spending time outside. Their family farm has been in the family name for 150 years.

Zach joined Norfolk Transmission & Muffler in July 2024, starting as a Service Advisor before stepping into the role of Service Manager in February 2026. He brought with him more than 15 years of experience in customer service and management. Throughout his career, Zach has developed a strong understanding of the importance of building relationships, communicating effectively, and making sure customers receive the attention and service they deserve. In his role at NTM, he enjoys interacting with customers and working with other repair shops to develop lasting business relationships.

One of the things Zach appreciates most about his position is the friendships he has built with both customers and coworkers. He enjoys the variety that comes with the automotive industry and likes that no two days are ever the same. Every day brings a different challenge, giving him the opportunity to learn something new, help others, and find solutions to keep things moving forward.

Outside of work, Zach enjoys staying active and spending time outdoors. Some of his favorite activities include hunting, fishing, playing recreational softball and basketball, and keeping busy with yardwork. He also enjoys exercising, playing Frisbee golf, and getting out on the golf course whenever he has the chance. Zach is a big Nebraska Cornhusker fan and enjoys cheering on anything and everything related to Nebraska athletics.

Zach's years of experience, dedication to customer service, and ability to build strong relationships make him a valuable member of the Norfolk Transmission & Muffler team. His willingness to take on new challenges and his commitment to creating positive experiences for customers and coworkers help make him an important part of what keeps NTM moving forward. We are proud to have Zach as part of our team!

Megan joined Norfolk Transmission & Muffler in May 2026 as the Office Manager. She is responsible for bookkeeping and a variety of daily office management duties that help keep the business organized and running smoothly. Megan takes pride in being organized, communicating effectively, and providing excellent customer service. She enjoys the variety that comes with her position and especially appreciates the people she gets to work alongside each day. Building good relationships with customers and coworkers is something she values, and she strives to help make sure things behind the scenes run as smoothly as possible.

Outside of work, Megan enjoys spending time with her fiancé, Austin, and their two dogs. Family is important to her, and she loves getting together with them whenever she can. In her free time, she enjoys traveling and exploring new places, fishing, and spending time outdoors. She also has a passion for cooking and baking and enjoys experimenting with new recipes and finding new favorites to share with family and friends. Whether she is discovering somewhere new, enjoying time with loved ones, or trying something new in the kitchen, Megan likes keeping busy and making the most of her time away from work.

Megan has quickly become a valued member of the Norfolk Transmission & Muffler team. Her dedication, positive attitude, and commitment to keeping the office running efficiently make her an important part of the company, and she plays a key role in providing the exceptional service our customers have come to expect.

Dustin joined Norfolk Transmission & Muffler in February 2026 as a Service Advisor, bringing with him nearly 30 years of experience working on and being around vehicles. His passion for automobiles started at a young age, and over the years he has gained a wealth of hands-on experience, including owning and operating his own automotive repair shop. Dustin now uses that knowledge and experience to help customers understand their vehicle concerns and make sure their needs are taken care of. As a natural people person, he enjoys meeting new people, building relationships with customers, and making people laugh along the way. He believes one of the best parts of his job is being able to connect with others and make their experience a little more enjoyable.

Outside of work, Dustin enjoys spending time with his girlfriend, Michelle, and his three daughters, who are what he is most proud of. When he isn't working, you can usually find him hunting, fishing, or spending time with family. He is also a big sports fan, especially when it comes to Nebraska football, wrestling, and sports in general. His idea of a perfect weekend is pretty simple: good food, some relaxation, and time to enjoy life with family.

Dustin's love for cars goes back to his teenage years. In fact, he built his first vehicle, a 1971 Chevelle, when he was just 14 years old. That early project sparked a lifelong passion for automobiles, and as Dustin likes to say, "the rest is history!" His years of experience, easygoing personality, sense of humor, and genuine interest in helping people make him a valued addition to the Norfolk Transmission & Muffler team.

Rod has been part of the Norfolk Transmission & Muffler team since 1988. An ASE- and ATRA-certified technician, Rod is committed to staying current with the latest advancements in automotive technology and attends multiple seminars each year to continue expanding his knowledge and skills.

After earning his degree in Automotive Mechanics from Universal Technical Institute, Rod joined Norfolk Transmission & Muffler with one year of experience. Over the years, he has continued to develop his expertise and has become a highly skilled technician known for rebuilding some of the most challenging transmissions that come through our shop.

Outside of work, Rod grew up on his parents’ ranch near Chambers, Nebraska. He is married and has one son, who shares his passion for roping. The two enjoy traveling to rodeos throughout the summer.

Rod is also actively involved in his community. He supports the Madison High School Rodeo Club and helps local 4-H clubs during the Madison County Fair.

With decades of experience, a dedication to continued learning, and a strong commitment to his community, Rod is a valued member of the Norfolk Transmission & Muffler team.

Brad Plugge joined Norfolk Transmission & Muffler in February 2024 as a Transmission Rebuilder. Brad specializes in rebuilding Dodge transmissions, bringing valuable knowledge and hands-on experience to the shop. His attention to detail and commitment to quality workmanship help ensure each transmission is rebuilt properly and ready to get back on the road. In addition to his rebuilding responsibilities, Brad is always willing to lend a hand around the shop whenever extra help is needed. His flexibility and willingness to jump in wherever he is needed make him an important part of the team.

Outside of work, Brad enjoys spending time with his wife and children. Family is an important part of his life, and he values the time he gets to spend with them and make memories together.

Brad's specialized skills, strong work ethic, and willingness to help wherever needed make him a valued member of the Norfolk Transmission & Muffler team. We appreciate the dedication he brings to his work and are proud to have him as part of the NTM family!

We would also like to take a moment to recognize and sincerely thank Brad for his service in the United States Army. We are grateful for his dedication, sacrifice, and commitment to serving our country. His leadership continues to make a positive impact on those around him.

Rob has been a valued member of the Norfolk Transmission & Muffler team since 1984. While attending Northeast Community College, he began his career with NTM as a part-time remove and replace (R&R) technician. After graduating, Rob moved into transmission rebuilding and machining transmission parts while continuing to expand his skills through evening classes in welding and machining.

In 1989, Norfolk Transmission & Muffler purchased TCRS torque converter rebuilding equipment, marking the beginning of Rob’s specialized career in torque converter rebuilding. Since then, he has continued to strengthen his expertise by attending annual industry seminars and staying current with the latest rebuilding techniques and technology.

Rob’s dedication to his craft has earned him recognition throughout the industry. He served on the Torque Converter Rebuilders Association (TCRA) Board of Directors from 2010 to 2012 and contributed several articles to the association’s newsletter. His innovative approach to torque converter rebuilding was recognized with the TCRA Innovation Award in both 2014 and 2015.

Outside of work, Rob is married and has two children and five grandchildren. He enjoys spending weekends at the family farm south of Wynot, Nebraska, where he grew up. Now owning the acreage himself, Rob enjoys returning to the farm for a relaxing weekend getaway.

With more than four decades of experience, a passion for innovation, and a commitment to quality workmanship, Rob remains an important part of the Norfolk Transmission & Muffler team.

Dave joined the Norfolk Transmission & Muffler team in 2020, bringing with him eight years of previous automotive repair experience. As one of our remove and replace (R&R) technicians, Dave plays an important role in keeping our customers’ vehicles running smoothly. Dave is also the one to work on all of our manual transmissions, run diagnostic tests, and rebuilds differentials.

In addition to his technician duties, Dave specializes in custom exhaust systems, mufflers, and tailpipes. He works directly with customers to design and customize exhaust systems to meet their vehicles’ needs, combining his experience and practical skills to deliver quality workmanship.

Outside of work, Dave and his wife, Debra, enjoy spending time together with their blended family of five grown children and nine grandchildren. Whether camping or making memories with family, Dave enjoys making the most of his time away from the shop.

Dave’s automotive experience, attention to detail, and dedication to helping customers make him a valued member of the Norfolk Transmission & Muffler team.

Jeremy first joined Norfolk Transmission & Muffler in 1995, working as a remove and replace (R&R) technician and exhaust technician until 2000. After spending time away, he returned to the team in 2017, bringing his experience and passion for automotive performance back to the shop.

Today, Jeremy operates the dyno and specializes in rebuilding Powerglide transmissions for racers. His work supports the performance racing community, helping racers get the most out of their equipment.

With his years of experience at Norfolk Transmission & Muffler and his specialized knowledge of racing transmissions and dyno operations, Jeremy is a valued member of the team.

Kyle Pfeifer joined Norfolk Transmission & Muffler in December 2021 as an R&R Technician. His interest in mechanics started at an early age, growing up with a dad who worked as an agricultural diesel mechanic. That early exposure helped spark Kyle's passion for working on equipment and vehicles, eventually leading him to build a career in the automotive industry. With approximately 20 years of experience in small engines, automotive repair, diesel mechanics, and machining, Kyle brings a wide range of knowledge and hands-on skills to the shop.

Kyle's role involves handling a variety of jobs and helping wherever he is needed. He is the kind of team member who is willing to take on whatever is asked of him, and he especially enjoys being able to work independently and see a job through on his own. He appreciates the laid-back work environment at NTM and the opportunity to use his experience to get the job done right. His versatility and willingness to step in wherever needed make him a dependable part of the shop.

Outside of work, Kyle enjoys hunting, fishing, and spending time outdoors. He is married and has three children, and he especially enjoys making memories with his family and enjoying the outdoors together. When he isn't working, you'll likely find him doing something outside or spending quality time with the people who matter most.

Kyle's years of experience, independent work ethic, and willingness to tackle whatever comes his way make him a valued member of the Norfolk Transmission & Muffler team. We appreciate everything he brings to the shop and are proud to have him as part of the NTM family!

Spencer joined Norfolk Transmission & Muffler in November 2025 as a Technician. In his role, he is responsible for removing, repairing, and replacing transmissions, helping ensure vehicles are repaired properly and ready to get back on the road. Spencer brings a hands-on approach to his work and isn't afraid to take on a challenge.

One of his strengths is his willingness to tackle even the toughest jobs and work through difficult repairs to get the job done right. His dedication to quality workmanship and willingness to take on challenging projects make him a valuable part of the shop team.

Outside of work, Spencer enjoys spending his time watching college sports, riding motorcycles, and hunting. He enjoys the excitement of college athletics and the freedom of getting out on the open road on his motorcycle. Hunting also gives him an opportunity to spend time outdoors and enjoy some time away from the everyday routine.

Spencer's strong work ethic, hands-on skills, and willingness to take on difficult jobs make him a valued member of the Norfolk Transmission & Muffler team. We appreciate the hard work he puts into every repair and are glad to have him as part of the NTM family!

Rick Brandt joined Norfolk Transmission & Muffler in October 2023 as part of our Delivery and Sales team. Rick plays an important role in keeping our customers and the shop running smoothly. His responsibilities include delivering transmissions and other parts to customers, as well as providing on-site transmission cooler and line hot-flush services at customer locations. By bringing these services directly to our customers, Rick helps ensure they receive the parts and support they need to get the job done right.

Rick's position requires dependability, attention to detail, and a commitment to providing great customer service. Whether he is making deliveries, performing hot-flush services, or helping customers with their parts needs, he is an important connection between NTM and the shops we serve.

Outside of work, Rick enjoys spending time with his wife and their two children. Family is an important part of his life, and he values the time they spend together.

Rick's hard work and dedication help make Norfolk Transmission & Muffler successful. We appreciate the important role he plays in supporting our customers and keeping things moving throughout the day. We are glad to have him as part of the NTM family!

James Callies joined Norfolk Transmission & Muffler in November 2025 as part of our Delivery and Sales team. James plays an important role in supporting both our customers and the daily operations of the business. His responsibilities include delivering transmissions and other parts to customer locations, as well as performing transmission cooler and line hot-flush services on-site. These services help ensure our customers have the parts and support they need to complete their repairs properly.

In addition to his delivery and hot-flush responsibilities, James is always willing to step in and help wherever he is needed. He also supports the front office when extra assistance is needed, making him a flexible and dependable member of the team. Whether he is out making deliveries, helping customers at their shops, or lending a hand in the office, James is always ready to contribute.

Outside of work, James enjoys spending time with his wife, their four children, and two grandchildren. Family means a great deal to him, and he especially enjoys making memories and spending quality time with the people closest to him.

James's willingness to help in different areas of the business, dependable work ethic, and commitment to supporting our customers make him a valued member of the Norfolk Transmission & Muffler team. We appreciate all he does and are glad to have him as part of the NTM family!

Randy has been part of the Norfolk Transmission & Muffler team since 2016. He plays an important role in keeping the shop running smoothly as a member of the maintenance team while also assisting customers with aluminum recycling.

Outside of work, Randy enjoys spending time with his four children, Mandy, Kinsey, Kash, and Caden, who live in the Norfolk and Lincoln areas, as well as his five grandchildren. He especially enjoys playing football and outdoor games with his family and making lasting memories together.

Randy also has a passion for antiques. He enjoys collecting and trading unique finds and traveling to antique shows and events throughout the area.

Randy’s dedication to the team, willingness to help customers, and appreciation for family and community make him a valued member of Norfolk Transmission & Muffler.

Team

Get to Know Our Team

Ron Lingenfelter

Deb Lingenfelter

Ryan Kahler

Harriet Lorenz

Zach Christensen

Megan Luetkenhaus

Dustin Guthard

Rod Palmer

Brad Plugge

Rob Hans

Dave Holmberg

Jeremy Gnat

Kyle Pfeifer

Spencer Ramaekers

Rick Brandt

James Callies

Randy Wolff

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