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Norfolk Transmission and Muffler

Norfolk Auto Repair

5

Dear Ron, I am in receipt of your very nice letter and the $1,000,000 bill and I do appreciate your interest in me and the vehicle I was driving. I have found nothing wrong with the work that you did on such a short notice for someone passing through on my way to Montana. I have more than 4,000 miles since the work was done and have had no problems. The vehicle operates much better than it has for some time. I have never had a problem with it but with the addition of the new part it is smoother and shifts much better. I had never been in that part of your state but wanted to go that way with the thought of taking the southern route through the Black Hills and I am very glad that I did. I shudder to think of the trouble I might have had in some other part of Nebraska. Thank you very much for your efforts and your timely repair. I certainly shall tell friends and acquaintances of your excellent shop. Again, many, many thanks. Mark L. Abshire

5

We would like to take this opportunity to say thank you to you and your crew. Not only did we receive immediate service on our car (Lincoln), and our pickup (Chevy), the service we did receive was courteous as well as professional. Your crew is knowledgeable and eager to be of service. We were pleasantly surprised that the problems were taken care of so quickly. We are both very unmechanical (is that a word?) and it was refreshing to do business with a company that we feel confident about. We were also surprised by the amount charged for the repairs. It seems in this day and age the mind set is to charge more than is fair. In our case, we felt you were more than fair. We do have some repairs to be done on our pickup and we now know who to take it to. Thank you, each and every one.

5

They did an excellent job

5

We liked that you showed us the problems while it was on the hoist. Thank You!

5

Originally there was a question that was not only addressed professionally but NTM went above and beyond to make things right. Great work! Amazing people! The way a business should be ran, very honest and customer orientated. I will forever take my work to them and recommend to everyone NTM as the place to go! Thank you, NTM!

Hi Robert You originally brought the car in thinking it was leaking out the front of the transmission. The transmission was very wet under the car, and to properly inspect it we had to clean and dry off the old fluid. Then road test the vehicle to check where the leaks were coming from. It happens that the leaks were from the pan gasket and speedometer seals, not from the front. I thought we were very careful in checking it out for you and not doing unneeded work. Sorry, it seems there was some lack of communication. I did not charge you for adjusting and setting up the throttle pressure, that if left undone would have burned up the transmission. The extra charge was for the heli-coils in the case for the pan bolts that had larger and stripped out bolts in them. I thought you were aware of that. I am sorry and would be happy to give a refund. We try very hard and I am very sorry for the lack of communication we had with you. It was not acceptable from my standpoint.

- Norfolk Transmission and Muffler
5

Nice job and friendly staff

4

Since I put in a title I guess Ill write here as well. They are a good outfit. Had a trany service done. Have had other work done there. Major work. They do a quality job. Im kinda cheap and prices seamed kinda expensive. Im going to change the rear end grease myself. The lube was higher than I thought, and you cant expect them to do something for nothing. They didn't like rewriting my bill so I could use my gift certificate that I won. I didn't mention it when I made the appointment, just mentioned it when I was writting the check. They didn't make a big deal about it, but it shouldn't of mattered IMHO. They are a good place to work with. Know a lot of local mechanics that pull a tranny and send it there for them to work on when we have a shop 30 miles from our town.

4

Good communication and customer courtesy. I havn't had a chance to drive the car much yet but the transmission seems to work really well. The staff is very professional and well trained. I have only two complaints: The exhaust was not tightened back up and was pretty badly scraped and bent. I believe this happened because it hangs so low it probably caught on the drive on hoist ramps. Not a big deal but being also a muffler shop makes me ask if that's the best they could do. The other thing is the problem with the fuel strainer. I believe someone had to have taken it apart and re-assembled it wrong because those kind have been around for years and it was running ok when I dropped it off. Again not a big deal but something to think about.

5

Ron was great a keeping me informed as to what was wrong with the pickup. He did a great job at a very good price. I'll be glad to have him do all my transmissioa work.

5

Thank guys for your prompt and efficient service on the old Van. You guys are great!

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