Norfolk Transmission and Muffler

Norfolk Auto Repair

5

I pulled in to NTM thinking my rear-end was going out. After a short road test and a quick inspection under my truck Ron found that instead of a several hundred dollar repair for a new rear-end it would only cost $90 for a new u-joint. I pulled in at 9:30 had to be to work at 10 (NTM took me to work) and my truck was delivered to my work at noon. WOW, thats service!!

4

I couldn't have asked for a better place to take my car to! They were full that day and squeezed my car in to have a new transmission cover, filter, and a gasget changed on it. Very nice people to work with and made sure that I even got to work on time. I would recommend them anytime. Wonderful customer service!!!

5

As a new custmer of Norfolk transmission i was very pls of the things that happend, and will continue to use them as the the transmission ppl that i deal with in the future.... What i was most plzed with was the custermer service and the time that was spent with me on all aspects of the work that was done. I gained a great respect for the business mainly from that ability to be able to visit with the actual ppl that were doing the hands on work. Be able to talk to the tranny builder, torque converter builder the installers and everyone involved gave me great respect for the jobs that they do. They gave me the ability to be a part of it and the ability to get what i needed..Most places give u the feeling that you have no clue and that they will do it and to just trust them, norfolk tranmission gave me the feeling that i new what i was doing and that my input was important. Even though i dont know nothing about transmissions i was made apart of the work that was beeing done.. I am involved in sales in my day to day job and i know that custmer service is the number one part of sales and u ppl did a wonderful job.. Thanks you Terry Waterman

5

Very efficient and professional.

5

Everyone was very friendly and helpful.

4

We appreciate you attention we got the other day when you check my 2000 pickup truck.

5

This business helped me realize that great customer service does still exist.

5

I was very satisfied with all the work performed on my vehicle.

5

Employees were friendly and helpful, both on the phone and in person. No problems at all, explained billing well.

5

You provided skill and effort in resolving our problem.

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