Originally there was a question that was not only addressed professionally but NTM went above and beyond to make things right. Great work! Amazing people! The way a business should be ran, very honest and customer orientated. I will forever take my work to them and recommend to everyone NTM as the place to go! Thank you, NTM!
Hi Robert You originally brought the car in thinking it was leaking out the front of the transmission. The transmission was very wet under the car, and to properly inspect it we had to clean and dry off the old fluid. Then road test the vehicle to check where the leaks were coming from. It happens that the leaks were from the pan gasket and speedometer seals, not from the front. I thought we were very careful in checking it out for you and not doing unneeded work. Sorry, it seems there was some lack of communication. I did not charge you for adjusting and setting up the throttle pressure, that if left undone would have burned up the transmission. The extra charge was for the heli-coils in the case for the pan bolts that had larger and stripped out bolts in them. I thought you were aware of that. I am sorry and would be happy to give a refund. We try very hard and I am very sorry for the lack of communication we had with you. It was not acceptable from my standpoint.
- Norfolk Transmission and Muffler